Your Questions, Answered

  • We recommend booking at least a week ahead when possible, especially during peak season — but don't let that stop you from reaching out! Many of our jobs are claimed within just a few hours, so it's always worth submitting a request even on short notice.

  • If we're unable to find a nanny for your booking, your booking fee is fully refunded — no questions asked.

  • It's rare, but if it happens we'll immediately work to find you a replacement so your plans aren't affected.

  • Absolutely! Return clients are always welcome to request a specific nanny. For first-time families, we encourage you to trust our team — every nanny we work with is background-checked, CPR certified, and genuinely wonderful with children. If you have specific needs or preferences, just note them when booking and we'll do our best to match you well.

  • Our portal handles one date at a time — just list your additional dates in the Notes field and we'll set them up for you.

  • We serve families across Maui including Wailea, Kihei, Lahaina, Kapalua, and Upcountry Maui.

  • Every nanny is background-checked, CPR and first aid certified, and personally water-safety briefed by our founder. We select for warmth and reliability, not just credentials.

  • There are two parts: a booking fee paid to Professional Nannies Hawaii at the time of booking, and the hourly rate paid directly to your nanny. See our rates on the main site for details.

  • Yes! Email us at info@professionalnannieshawaii.com and we'd love to explore options.

  • Yes, sits located in Lahaina or Kapalua include an additional $25 travel fee, paid directly to your nanny to help cover travel to the west side of the island.